eBook: The ROI of Microsoft Teams for your contact centre

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We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

eBook:

The ROI of
Microsoft Teams
for your
Contact Centre

To effectively calculate ROI for a new Microsoft Teams Contact Centre, you need to capture all costs and measure each outcome.

The Collaborative Contact Centre

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Not sure if the Cloud is right for your contact centre? Enghouse Interactive offers the same, full range of premises-based contact centre solutions and practices designed to take your customer experience to the next level.

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